:root{--navy: #1e4a8c;--navy-700: #183d75;--navy-900: #0f2a55;--navy-100: #dfe8f5;--navy-50: #f0f4fa;--maroon: #8a1d3e;--maroon-700: #721732;--maroon-100: #f4dde4;--maroon-50: #fbf2f5;--ink: #17223b;--muted: #5a6680;--line: #e2e8f1;--bg: #f6f8fc;--surface: #ffffff;--success: #1f7a4d;--success-bg: #e5f4ec;--warning: #9a6200;--warning-bg: #fdf3dc;--danger: #b42318;--danger-bg: #fdecea;--radius: 14px;--radius-sm: 8px;--shadow: 0 1px 2px rgba(15, 42, 85, .06), 0 6px 20px rgba(15, 42, 85, .06);--shadow-lg: 0 12px 40px rgba(15, 42, 85, .14);--font: "Jost", system-ui, -apple-system, "Segoe UI", sans-serif}*,*:before,*:after{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:var(--font);font-size:16px;line-height:1.6;color:var(--ink);background:var(--surface);-webkit-font-smoothing:antialiased}img{max-width:100%;display:block}a{color:var(--navy);text-decoration:none}a:hover{color:var(--maroon)}h1,h2,h3,h4{margin:0 0 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ul{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:10px;font-size:.93rem}.footer a{color:#b9c7de}.footer a:hover{color:#fff}.footer .info-list svg{color:#f3b9c9}.footer-bottom{border-top:1px solid rgba(255,255,255,.1);margin-top:48px;padding:20px 0;font-size:.85rem;display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.footer-accent{height:4px;background:linear-gradient(90deg,var(--maroon),var(--navy))}.whatsapp-fab{position:fixed;right:20px;bottom:20px;z-index:60;width:56px;height:56px;border-radius:50%;background:#25d366;color:#fff;display:grid;place-items:center;box-shadow:var(--shadow-lg)}.whatsapp-fab:hover{color:#fff;transform:scale(1.06)}.malaffi-card{display:grid;grid-template-columns:180px 1fr;gap:32px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:20px;padding:32px 36px;box-shadow:var(--shadow);border-left:5px solid #3cbcc3}.malaffi-card img{width:100%;height:auto}.malaffi-card 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img{height:42px;width:auto}.admin-nav{display:flex;align-items:center;gap:4px;flex:1;min-width:0}.admin-nav a{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;border-radius:999px;color:#c3d0e6;font-weight:500;font-size:.93rem;white-space:nowrap}.admin-nav a:hover{background:#ffffff14;color:#fff}.admin-nav a.active{background:var(--maroon);color:#fff}.admin-menu-toggle{display:none;margin-left:auto;background:none;border:0;color:#fff;padding:8px;cursor:pointer;border-radius:8px}.admin-menu-toggle:hover{background:#ffffff14}.user-menu{position:relative;flex-shrink:0}.user-btn{display:flex;align-items:center;gap:10px;background:#ffffff0f;border:1px solid rgba(255,255,255,.12);color:#fff;border-radius:999px;padding:4px 12px 4px 4px;cursor:pointer}.user-btn:hover{background:#ffffff1f}.user-avatar{width:34px;height:34px;border-radius:50%;background:var(--maroon);color:#fff;display:grid;place-items:center;font-weight:600;font-size:.85rem}.user-btn .who{text-align:left;line-height:1.15}.user-btn .who strong{display:block;font-size:.88rem;font-weight:600}.user-btn .who span{font-size:.75rem;color:#b9c7de}.user-dropdown{position:absolute;right:0;top:calc(100% + 10px);min-width:230px;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow-lg);padding:8px;z-index:70}.user-dropdown .head{padding:10px 12px 12px;border-bottom:1px solid var(--line);margin-bottom:6px}.user-dropdown .head strong{display:block;color:var(--navy-900)}.user-dropdown .head span{font-size:.82rem;color:var(--muted)}.user-dropdown button,.user-dropdown a{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border:0;background:none;border-radius:8px;color:var(--ink);font-size:.92rem;cursor:pointer;text-align:left}.user-dropdown button:hover,.user-dropdown a:hover{background:var(--navy-50);color:var(--navy)}.user-dropdown .danger{color:var(--danger)}.user-dropdown .danger:hover{background:var(--danger-bg);color:var(--danger)}.admin-main{padding:28px 24px 40px;min-width:0;max-width:1440px;margin:0 auto}.admin-top{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px;flex-wrap:wrap}.admin-top h1{font-size:1.7rem;margin:0}.admin-mobile-bar{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:#fff;border-bottom:1px solid var(--line)}.admin-mobile-bar img{height:40px}@media (max-width: 1320px){.admin-nav a svg{display:none}.admin-nav a{padding:8px 11px}}@media (max-width: 1100px){.user-btn .who{display:none}.user-btn{padding:4px}}@media (max-width: 1000px){.admin-menu-toggle{display:inline-flex}.admin-nav{display:none;position:absolute;top:69px;left:0;right:0;flex-direction:column;align-items:stretch;background:var(--navy-900);padding:10px 16px 18px;gap:2px;box-shadow:var(--shadow-lg)}.admin-nav.open{display:flex}.admin-nav a{border-radius:10px;padding:11px 14px}.admin-bar{padding:0 16px;gap:12px}.admin-main{padding:20px 16px 32px}}.stats{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:16px;margin-bottom:24px}.stat{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;position:relative;overflow:hidden}.stat:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--navy)}.stat.accent:before{background:var(--maroon)}.stat span{font-size:.85rem;color:var(--muted)}.stat strong{display:block;font-size:1.9rem;color:var(--navy-900);line-height:1.2;font-weight:600}.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}.panel-head{padding:16px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:12px}.panel-head h2{font-size:1.1rem;margin:0}.panel-body{padding:20px}.two-col{display:grid;grid-template-columns:1.3fr 1fr;gap:24px}@media (max-width: 1100px){.two-col{grid-template-columns:1fr}}.table-wrap{overflow-x:auto}.table{width:100%;border-collapse:collapse;font-size:.92rem}.table th{text-align:left;font-weight:600;font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);background:var(--bg);padding:12px 16px;white-space:nowrap}.table td{padding:12px 16px;border-top:1px solid var(--line);vertical-align:middle}.table tr:hover td{background:#fbfcfe}.table .actions{display:flex;gap:6px;flex-wrap:wrap}.table .sub{font-size:.82rem;color:var(--muted)}.num{text-align:right;font-variant-numeric:tabular-nums}.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.78rem;font-weight:600}.badge-Pending{background:var(--warning-bg);color:var(--warning)}.badge-Approved{background:var(--navy-50);color:var(--navy)}.badge-Completed{background:var(--success-bg);color:var(--success)}.badge-Cancelled,.badge-Inactive,.badge-Hidden{background:#eef0f4;color:#6b7487}.badge-Active{background:var(--success-bg);color:var(--success)}.badge-WhatsApp{background:#dcf8e6;color:#128c4b;display:inline-flex;align-items:center;gap:4px;margin-top:4px}.photo-upload{display:flex;align-items:flex-start;gap:16px}.photo-preview{width:84px;height:84px;flex-shrink:0;border-radius:14px;border:1px solid var(--line);background:var(--navy-50);display:grid;place-items:center;overflow:hidden}.photo-preview img{width:100%;height:100%;object-fit:cover}.photo-upload label.btn{cursor:pointer}.photo-upload label.btn.disabled{opacity:.6;pointer-events:none}.photo-upload .hint{margin:6px 0}.reply-options{display:flex;flex-direction:column;gap:8px}.reply-option{display:flex;align-items:center;gap:10px;padding:10px 14px;border:1px solid var(--line);border-radius:12px;cursor:pointer;font-weight:500}.reply-option.selected{border-color:#25d366;background:#f1fcf5}.timeline{list-style:none;margin:0;padding:0 0 0 18px;border-left:2px solid var(--line);display:flex;flex-direction:column;gap:16px}.timeline-item{position:relative}.timeline-item:before{content:"";position:absolute;left:-25px;top:5px;width:12px;height:12px;border-radius:50%;background:var(--navy);border:2px solid #fff}.timeline-whatsapp_sent:before,.timeline-whatsapp_reply:before{background:#25d366}.timeline-cancel:before{background:var(--maroon)}.timeline-view:before{background:var(--line)}.timeline-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.bar{height:8px;background:var(--navy-50);border-radius:999px;overflow:hidden;min-width:80px}.bar>i{display:block;height:100%;background:var(--navy);border-radius:999px}.pagination{display:flex;justify-content:space-between;align-items:center;padding:14px 20px;border-top:1px solid var(--line);font-size:.9rem;color:var(--muted);gap:12px;flex-wrap:wrap}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f2a5580;display:grid;place-items:center;padding:20px;z-index:100}.modal{background:#fff;border-radius:18px;width:100%;max-width:640px;max-height:92vh;overflow-y:auto;box-shadow:var(--shadow-lg)}.modal-head{padding:20px 24px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.modal-head h2{font-size:1.2rem;margin:0}.modal-body{padding:24px;display:flex;flex-direction:column;gap:16px}.modal-foot{padding:16px 24px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px}.login-page{min-height:100vh;display:grid;place-items:center;padding:20px;background:linear-gradient(135deg,var(--navy-900),var(--navy) 60%,var(--maroon) 140%)}.login-card{background:#fff;border-radius:20px;padding:40px 36px;width:100%;max-width:420px;box-shadow:var(--shadow-lg)}.login-card img{height:96px;margin:0 auto 24px}.login-card form{display:flex;flex-direction:column;gap:16px}.stars{display:inline-flex;gap:2px;vertical-align:middle}.star{position:relative;display:inline-block}.star svg{display:block}.star-empty{color:#d5dbe5}.star-fill{position:absolute;inset:0 auto 0 0;overflow:hidden;color:#f5a623}.star-fill svg{fill:currentColor}.star-input{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.star-input [role=radiogroup]{display:flex;gap:4px}.star-input button{background:none;border:0;padding:2px;cursor:pointer;color:#d5dbe5;line-height:0;transition:transform .1s}.star-input button:hover{transform:scale(1.1)}.star-input button.on{color:#f5a623}.star-input button.on svg{fill:currentColor}.star-input button:focus-visible{outline:2px solid var(--navy);outline-offset:2px;border-radius:4px}.star-label{font-weight:600;color:var(--muted)}.rating-summary{display:flex;gap:40px;align-items:center;justify-content:center;flex-wrap:wrap;margin:0 auto 36px;max-width:640px}.rating-big{display:flex;flex-direction:column;align-items:center;gap:6px}.rating-big strong{font-size:3rem;line-height:1;color:var(--navy)}.rating-bars{flex:1;min-width:220px;display:flex;flex-direction:column;gap:6px}.rating-bar{display:grid;grid-template-columns:36px 1fr 32px;align-items:center;gap:10px;font-size:.9rem}.rating-bar>span:first-child{display:inline-flex;align-items:center;gap:3px}.rating-bar .bar{height:8px;background:var(--line);border-radius:999px;overflow:hidden}.rating-bar .bar>div{height:100%;background:#f5a623;border-radius:999px}.review-card{display:flex;flex-direction:column;gap:10px}.review-card p{margin:0;color:var(--ink);white-space:pre-wrap;word-break:break-word}.review-card .tag{align-self:flex-start}.review-head{display:flex;align-items:center;gap:12px}.review-date{font-size:.82rem}.review-admin-summary{display:flex;align-items:center;gap:8px}